Tag: training
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ALL THE TRAINING AND LEARNING IN THE WORLD…USELESS UNLESS YOU USE IT
Training can teach the words. But PEOPLE have to make them real. Your customer does not experience your training manual… they experience YOU. #CustomerService #Training #RichieSpeaks #PearlsForTheSoul
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FEAR MANAGEMENT: WHEN THE BOSS BECOMES THE PROBLEM
RICHIE SPEAKS If everybody relaxes when you leave the room… don’t automatically congratulate yourself for running a tight ship. You might want to ask why the ship can finally breathe. — Richie